Customer focused, team oriented, and organized individual with over fourteen years experience with computer, network, and telephony equipment setup, upgrading, and technical support in a business environment and over ten years experience installing and maintaining traditional land-line and wireless broadband networks. Excellent communication, interpersonal, organizational, and troubleshooting skills. Unique ability to learn new things quickly and work well under pressure. Seeking a challenging position in which my technical skills will be beneficial to a company's growth and success.

• Voice and Data network research, architecture, usage analysis, and expansion planning
• Installation, configuration, and provisioning of core Voice and Data network equipment:
  • Class 5 PSTN softswitch (SS7, GR-303, PRI, CAS, FXS/FXO, SIP, MGCP)
  • Digital Loop Carrier terminals (OCn SONET, DS3, DS1, xDSL, POTS, Metro Ethernet)
  • IP/ATM network routers and Ethernet switches
  • Fixed wireless broadband access points (U-NII)
  • Linux servers (Email, DNS, RADIUS, Web Hosting)
• Facility, IP address, and Domain Name assignment database administration and auditing
• Technical configuration and procedural documentation
• Customer premise equipment inventory management
• Final level of escalation for resolving advanced network issues and complex customer problems
• Training, supervision, and mentoring of technical support and outside field technicians

• Research, development, testing, and documenting wireless access networks (LMDS, MMDS, ISM, U-NII)
• DS3, DS1, xDSL, and wireless equipment installation, configuration, diagnostic and repair
• Network router, Ethernet switch, and workstation configuration and maintenance
• Ethernet network cabling (Cat5/6) and telephone wiring (50-pair, 25-pair, Cat5)
• Customer premise equipment deployment configuration and inventory management
• Training and supervision of other broadband network technicians

• Windows NT and Novell Server administration
• Workstation setup, upgrade, and maintenance
• Network printer configuration and maintenance
• OS and application software installation and technical support for 30+ users
• Custom database report generation
• Computer equipment inventory management
• Computer equipment and supply purchasing

• Workstation setup, upgrade, and maintenance
• Network printer configuration and maintenance
• Ethernet network cabling (Cat5) and telephone wiring (25-pair, Cat5)
• Test lab coordination and assistance
• Computer equipment inventory and warehouse management
• Computer equipment and supply purchasing

• Custom document and report development
• Program library maintenance
• Report printing and distribution
• Supply inventory and purchasing

• Taqua T7000 Class 5 PSTN softswitch
• Calix C7 Ultra Broadband Digital Loop Carriers
• Zhone MALC Ultra Broadband Digital Loop Carriers
• Cisco 7200, 3600, 2600, 1800, and 800 series network routers
• Cisco 3500 and 2900 series Ethernet switches
• Redback Networks SMS500 ATM routers
• Carrier Access - Access Navigator DACS and GR-303 concentrators
• Telco Systems EdgeLink100 DS3 multiplexers
• Adtran Total Access 6XX TDM channel banks and 600R TDM/ATM routers
• DMC Stratex Networks XP4-Series 28GHz and 18GHz wireless point-to-point
• Motorola Canopy, Proxim Tsunami, and Adaptive Broadband 5.8GHz wireless point-to-multipoint
• Alvarion 2.4GHz wireless point-to-multipoint
• Digital Link, Larscom, and Adtran CSU/DSUs
• Various xDSL routers, bridges, and modems
• Various servers, desktops, and laptop computers including: Dell, Gateway, HP/Compaq, and Toshiba
• Various mainframe computer terminals including: IBM, ITT, and IDEA
• Various laser, ink-jet, and line printers including: Hewlett Packard, Canon, and Lexmark

• Sunrise SunSet MMT xDSL and T1 circuit test sets
• Tektronix TelScout TDR test sets
• Noyes Optical Power meters
• TTC TestPad T1/T3 circuit test sets

• Microsoft Windows 2000, 2003, and 2008 Server
• Microsoft Windows 2000, XP, and Vista/7
• Microsoft Office 2000, 2003, and 2007 (Word, Excel, Outlook, Access, PowerPoint)
• Microsoft Visio 2000 and 2003
• Linux/Unix (various versions)
• Asterisk Open Source PBX software (installed on Linux)
• NavisRadius Authentication server 4.5
• Telnet, FTP/TFTP, SecureCRT, pcAnywhere, VNC Viewer, RAdmin, and Remote Destop
• Corel WordPerfect 8.0 and Office 2000
• R&R Report Writer 8.0 and Elixir Document Builder

• Taqua T7000 OAM&P Certification
• AT&T Tier II Collocation Certification
• NEA Asbestos Awareness and Floor Drilling Certification
• Unix I Operating System (continuing education course)

• Various academic and computer related courses

• Graduated with exercise in computers, math, and art